FAQs

Contact Information:

Shipping Information:

Do you ship worldwide? Yes
Where do you ship from? We ship from Honduras, Nicaragua, Haiti, Dominican Republic, Bangladesh, and Mexico.

Order Modifications:

Can I change or cancel my order? As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

Payment Methods:

What payment methods do you accept? We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Order Processing:

When will my order be processed? All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Shipping Duration:

How long will it take to receive my order? Due to high demand, orders may take between 7-20 days to arrive depending on where you're located. Please look under our Shipping Policy for more information.

Order Issues:

What if I don't receive my order? If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Customs and Taxes:

Will I be charged with customs and taxes? The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Country/region